Where are l'Alufacture's products made ?
The collections of l'Alufacture are made from A to Z in France, in Champagne, in our workshops specializing in aluminium work since 1938. Our collections are the result of their extraordinary know-how, and their rare mastery of coloured anodization.
What is anodized aluminium ?
Anodization is a chemical process aimed at destroying the oxide layer which protects aluminium in its natural state, before recreating it more resistant and more homogeneous. Very different from a painting process, anodization allows aluminium to retain its metallic appearance, its reflections and its depth ; the injection of a pigment during the process infuses the colour directly into the metal. It is then adorned with a finish that is as aesthetic as it is durable, while remaining 100% recyclable and very easy to maintain.
What is eco-design ?
Eco-design is a term that represents the desire to design products while respecting the principles of sustainable development. This approach takes into account the environmental impacts of the product from its design, then throughout its life cycle.
Our collections marked as eco-designed are part of this approach.
Where can I find the information I need before placing my order ?
We do our best to provide as much information as possible about our products, in order to make your job easier. You will find all the information relating to the products on the product pages accessible from our online store, in the tabs "Product details", "Product availability", "Maintenance recommendations", "GTC" and "Eco-participation".
If, however, you cannot find the information you are looking for, do not hesitate to contact us at email@example.com.
Is it possible to modify or to cancel my order ?
Once your order has been confirmed, we always have the possibility of intervening on it. For this, do not hesitate to contact us at firstname.lastname@example.org.
How long does it take for my order to be shipped ?
Products that are available in stock are dispatched within 2 working days. Products that are made to order are shipped within 3 weeks. In all cases, you will be informed by email of the estimated timeframe, as well as the departure of your order on D-day.
Is the payment secured ?
We have chosen Stripe, a trusted European partner, to manage online payments on our store. Secure and easy to use, Stripe is the perfect tool for you to pay for your online purchases with confidence.
At which moment will my bank account be debited ?
Your bank account is debited when placing the order.
Which countries do you ship to ?
With Colissimo, Colissimo International and Géodis On Demand, we deliver everywhere in France and Europe.
Do you want to be delivered elsewhere in the world ? Do not hesitate to contact us at email@example.com. Together we will find the best solution.
What are the delivery times ?
Small parcels, delivered by Colissimo with tracking, are sent to your address within 2 working days (Metropolitan France) or within 4 to 8 working days (Europe).
Large packages, delivered by Géodis On Demand carrier, are delivered to your address within 48 hours (Metropolitan France) or within 2 to 5 working days (Europe).
How to organize my meeting with Géodis ?
Once your order is in the hands of the carrier, you will receive an email from them inviting you to make an appointment online. You then choose the date and time slot for your delivery. A concern ? Do not hesitate to contact us at firstname.lastname@example.org.
What is the procedure for receipt of goods ?
The procedure for receipt of goods is available here. We also send to it you by email when your order is shipped. Please be sure to read it carefully and to respect it ! Without this, in the event that there is a problem, we will not be able to process your request.
Do you accept returns ?
In accordance with article L.221-18 of the Consumer Code (in force in the European Union), you have 14 days from the delivery date of your order to return any item that does not suit you and to request the exchange or refund without penalty, with the exception of the return costs which remain your responsibility.
This right of withdrawal does not apply to tailor-made products or to clearly personalized products.
How to make a return ?
To exercise your right of withdrawal, you can send a request to the address email@example.com.
The products must be returned in their original packaging, complete and in perfect condition, allowing them to be re-marketed as new. Damaged or incomplete products are not taken back.
Products must be returned within 14 days from your return request to the following address :
Small packages must be returned by you, using your local postal service. Return costs are then to be paid directly at the post office.
Voluminous packages must be returned by Géodis On Demand carrier. Upon receipt of your return request, l'Alufacture will organize the collection at the address of your choice. The return costs are then deducted from the final amount of your refund.
What are the return costs ?
Return costs are the responsibility of the customer. On departure from France, they are estimated at the prices below :
Small parcels / Colissimo (2021 prices)
Up to 1 kg : 7.99€
Up to 2 kg : 9.15€
Up to 5 kg : 14.10€
Voluminous parcels / Géodis On Demand (2021 prices)
Up to 10 kg : 31.90€
Up to 20 kg : 34.90€
Up to 30 kg : 41.90€
Up to 40 kg : 45.90€
To find out the return costs from a country outside Metropolitan France, you can contact us at the address firstname.lastname@example.org.
How quickly will my bank account be refunded ?
The refund is made within 14 days of becoming aware of your return request, subject to receipt and validation of your return.
After sale service
My product arrived damaged, what should I do ?
There was an error in my order, what should I do ?
Upon receipt of your order, if you notice an error in the products ordered, contact us at email@example.com. Together we will find the best solution.
What is the warranty period for your products ?
Our products are guaranteed for 2 years. During this period, in the event of a problem, the defective parts are replaced at our expense. After this period, you can contact us at firstname.lastname@example.org. Together we will find the best solution.